Order cancellation

If you want to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and refund your money. If the order has already been shipped, we will refund your payment as soon as we receive the goods back from you (see point 1 regarding returns). Damaged shipment

If the shipment arrivedundefined undefineddamagedundefined, please contact us as soon as possible, no later thanundefined undefinedwithin 5 daysundefined undefinedof receiving it at hello(@)mygoodways.com with attached photos of the damaged goods, or the box in which the goods were delivered.

If the package arrives damaged, contact us as soon as possible, no later than within 5 days of receiving it at hello(@)mygoodways.com with attached photos of the damaged goods and, if applicable, the box in which the goods were delivered.

Product complaints

If you wish to file a complaint about a product due to a manufacturing defect that appeared after use, please reach out to us at hello(@)mygoodways.com and send us your order number, or the order date or the name of the person who placed the order, so we can locate it. To speed up communication, please also attach photos of the product you are complaining about along with information on how the damage occurred.

Returns or exchanges

If for any reason the product does not meet your expectations, you can return or exchange it at our expense, unused and in its original packaging, within 14 days of receiving the goods. Contact us at hello(@)mygoodways.com with your request for a return or exchange, including your order number, and we will send you further instructions. In most cases, you can simply bring the package along with a printed label to the nearest Zásilkovna branch, and they will take care of sending it back to us. Upon receiving the shipment, we will either refund your money in full or send you a new product within 1-4 business days, depending on which option you chose.